Refund policy



Made Right. That is All.

We get it — buying beard care online isn’t always easy. Scent is personal. Feel is personal. You’re trusting us every time you click that checkout button — and we take that seriously.

That’s why every order is backed by our Made Right. That is All. policy.

If You Don’t Love It — We’ll Make It Right.

Whether it’s:

  • You don’t vibe with the scent

  • The order arrived damaged

  • Something’s missing

We’ve got you covered.

How It Works

  • You have 30 days from the date you receive your order.

  • Email us at: mason@beardedusa.com

  • We’ll handle it — refund, exchange, or store credit. Whatever works best for you.

  • No complicated hoops. No hassle.

Note: Refunds and exchanges can only be processed after your order is delivered. We can’t cancel or refund items already in transit, but once it arrives, we’re here to make it right.

Shipping fees are non-refundable once the order has shipped, since they’ve already been paid to the carrier.

Returns

In most cases, we won’t ask you to return the product. Once it leaves our hands, we can’t resell or reuse opened items — so feel free to keep it or gift it to someone who might enjoy it.

If we do need a return (in rare cases), we’ll provide instructions.

Processing Time

  • Refunds typically process in 3–5 business days.

  • Exchanges usually ship out within 1–2 business days.

A Few Quick Exceptions

  • Clearance, Final Sale, Mystery Boxes, or Giveaway items are not eligible for returns or exchanges.

  • If you ever have a problem outside these simple rules, reach out — we’ll always do our best to help.

Contact

Email: mason@beardedusa.com
We’re a small team, but we answer every message personally.

Small batch. Veteran owned. Real people. Made right. That is all.